jili19 Privacy Policy

1. Information We Collect

1.1 Registration and Account Information

When you create a jili19 Account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, nationality, residential address, valid Philippine mobile number, and email address. This information is required to create and maintain your Account and to verify your eligibility to use the jili19 Platform.

1.2 Identity Verification (KYC) Information

In compliance with PAGCOR regulations and the Anti-Money Laundering Act of the Philippines, jili19 is required to verify the identity of all Players before processing withdrawal requests. For KYC purposes, we collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID, or Postal ID. We may also collect proof of address documents such as utility bills or bank statements. Biometric data (such as a selfie photograph for liveness verification) may be collected where required by our KYC process.

1.3 Financial Information

When you make deposits or request withdrawals on jili19, we collect financial information necessary to process your transactions. This includes your GCash or PayMaya account details, Philippine bank account information (account name, account number, bank name), and transaction history. jili19 does not store full payment card numbers. All financial data is handled in accordance with applicable payment security standards.

1.4 Gaming Activity Data

jili19 collects data about your gaming activity on the Platform, including game sessions played, bets placed, winnings and losses, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory reporting purposes.

1.5 Technical and Device Data

When you access the jili19 Platform, we automatically collect certain technical information about your device and connection. This includes your IP address, device type and model, operating system and version, browser type and version, mobile network information, and unique device identifiers. This information is used for security purposes, fraud prevention, and to optimize the Platform's performance on your device.

1.6 Communications Data

If you contact jili19 customer support, we collect and retain records of your communications, including live chat transcripts, support ticket content, and any documents or screenshots you submit. This data is used to resolve your inquiry and to improve our support services.

2. How We Collect Your Information

jili19 collects your personal information through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and use the jili19 Platform.
• From third-party service providers — including payment processors, identity verification services, and fraud detection providers, who share information with jili19 as part of their service delivery.
• From regulatory and law enforcement authorities — where jili19 is required by law to collect or receive information about a Player.

3. How We Use Your Information

jili19 uses the personal information we collect for the following purposes:

• To create, verify, and manage your jili19 Account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age in compliance with PAGCOR regulations and Philippine law.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To monitor gaming activity for responsible gaming purposes and to enforce deposit limits, self-exclusion requests, and other player protection measures.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional and marketing communications, where you have provided your consent to receive such communications.
• To personalize your experience on the jili19 Platform, including recommending games and promotions relevant to your preferences.
• To analyze Platform usage and performance data to improve our services.
• To comply with our legal and regulatory obligations under Philippine law.

4. Legal Basis for Processing

jili19 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform our obligations under the jili19 Terms & Conditions, including Account management, transaction processing, and customer support.
• Legal obligation — processing is required to comply with applicable Philippine laws and PAGCOR regulations, including KYC verification, AML reporting, and age verification.
• Legitimate interests — processing is necessary for jili19's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent — where jili19 relies on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Disclosure of Your Information

5.1 Service Providers

jili19 shares your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These include payment processors (GCash, PayMaya, Philippine banks), identity verification and KYC service providers, fraud detection and cybersecurity providers, cloud hosting and infrastructure providers, and customer support platform providers. All third-party service providers are contractually required to process your data only in accordance with jili19's instructions and to maintain appropriate security measures.

5.2 Game Providers

jili19 partners with licensed game studios and live casino providers to offer games on the Platform. Limited player data (such as player ID and session tokens) may be shared with game providers solely for the purpose of delivering game content and maintaining game session integrity. Game providers are not permitted to use this data for any other purpose.

5.3 Regulatory and Law Enforcement Authorities

jili19 may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. jili19 will notify you of any such disclosure where permitted by law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jili19's assets, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

5.5 No Sale of Personal Data

jili19 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.

6. Data Retention

jili19 retains your personal information for as long as your Account remains active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following Account closure, in compliance with AML regulations.
• Financial transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for a minimum of two (2) years.

Upon expiry of the applicable retention period, jili19 will securely delete or anonymize your personal information in accordance with its data disposal procedures.

7. Data Security

jili19 implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jili19 Platform.
• AES-256 encryption for sensitive data stored in jili19's databases.
• Multi-factor authentication (MFA) for access to jili19's internal systems by authorized personnel.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• 24/7 monitoring of the Platform for suspicious activity and potential security incidents.

While jili19 takes all reasonable steps to protect your personal information, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jili19 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by the jili19 Platform when you visit or use our services. Cookies allow the Platform to recognize your device, maintain your session, remember your preferences, and collect analytical data about how you use the Platform.

8.2 Types of Cookies We Use

• Essential cookies — required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and display options.
• Analytical cookies — used to collect anonymized data about how Players use the Platform, helping jili19 improve performance and user experience.
• Security cookies — used to detect and prevent fraudulent activity and unauthorized access to Player Accounts.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili19 Platform. Instructions for managing cookies are available in your browser's help documentation.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jili19:

• Right to be informed — you have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of access — you have the right to request a copy of the personal data j ili19 holds about you.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili19's legal retention obligations.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jili19's legitimate interests.
• Right to data portability — you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that jili19 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact jili19's Data Protection Officer using the contact details provided in Section 13 of this Policy. jili19 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with the requirements of the Data Privacy Act.

10. Children's Privacy

The jili19 Platform is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine law and PAGCOR regulations. jili19 does not knowingly collect personal information from any person under the age of 21. If jili19 becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned subject to verification procedures.

If you are a parent or guardian and believe that a person under the age of 21 has registered an Account on jili19 or provided personal information to jili19, please contact our customer support team immediately so that we can take appropriate action.

11. Cross-Border Data Transfers

jili19 primarily stores and processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines, including cloud infrastructure providers and game studios operating in other jurisdictions. Where such transfers occur, jili19 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

By using the jili19 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the delivery of our services, subject to the safeguards described above.

12. Changes to This Policy

jili19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this Policy, jili19 will notify registered Players via the email address or mobile number associated with their Account, or by posting a prominent notice on the Platform. The revised Policy will take effect on the date specified in the notice.

Your continued use of the jili19 Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jili19 protects your personal information.

13. Contact and Data Protection Officer

jili19 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact our DPO using the details below:

If you are not satisfied with jili19's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through its official channels. jili19 cooperates fully with all NPC inquiries and investigations.